Re-enroll Prospects in Workflows

Let prospects go through the same workflows again

Vincenzo Ruggiero avatar
Written by Vincenzo Ruggiero
Updated over a week ago

You can let your prospects automatically re-enter the same workflows again.

How to set up re-enrollment

To let the prospects re-enter the same workflow, enable this option in the Enrollment settings.

Automatic re-enrollment is not possible if the enrollment trigger events are: prospect created or hard bounce.

Re-enrollment throttling

We limit the number of times and how often a prospect can go through the same workflow to protect our system from overloading. The re-enrollment throttling is applied if a prospect is re-enrolled to the same workflow multiple times during the same day.

This is how it works:

  • A prospect can go through the same workflow up to 10 times per 24 hours.

  • There is a delay between re-enrollments. The delay starts with 5 minutes (between the first time a prospect goes through the workflow and a first re-enrollment) and goes up to 8,5 hours (before the 10th enrollment within 24 hours).

  • If a prospect gets re-enrolled sooner than the minimum delay time, they will be waiting to start the workflow. You can find such prospects in the Enrollment Strategy box in the Waiting queue.

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