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Different Statuses of a Prospect in a Campaign/Workflow
Different Statuses of a Prospect in a Campaign/Workflow

Understand where the prospects are in a campaign or workflow

Vincenzo Ruggiero avatar
Written by Vincenzo Ruggiero
Updated over a week ago

Once you enrolled prospects in a campaign or a workflow, they proceed through it step by step.

For every step of the campaign/workflow, you can see the number of prospects in and out, and the details about their status.

Prospects In

There are 3 statuses that a prospect can have in a step:

  1. Waiting. Prospects wait for the step to be completed.
    โ€‹Example: waiting for the set Delay time, or waiting in the sending queue.

  2. Scheduled. You've scheduled the enrollment for later.

  3. In Error. The step could not be processed due to an error.
    You may find more info on how to understand why your emails are not being sent here.

Prospects Out

A prospect can be out of a step for 3 different reasons:

  1. Moved to the next step. Prospects completed the step and moved on to the next one.

  2. Exited. Prospects for whom the campaign/workflow stopped on this step because they triggered an exit rule (more about the Disenrollment Strategy here) or a user manually removed them from the campaign/workflow.

  3. Completed. Prospects went through all the steps and completed the last step of this campaign/workflow.

If the prospect has the status exited or completed, they are no longer in your campaign/workflow. Any other status means that the prospect is still in the campaign/workflow.

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