# Overloop Help Center

> Help center for Overloop

## Emails & Deliverability

- [Tips & Tricks for Successful Email Outreach](https://support.overloop.com/en/articles/3343676-tips-tricks-for-successful-email-outreach.md)
- [How Many Emails You Should Send](https://support.overloop.com/en/articles/3343610-how-many-emails-you-should-send.md)
- [Configure CNAME](https://support.overloop.com/en/articles/3343594-configure-cname.md)
- [Configure DKIM and SPF](https://support.overloop.com/en/articles/3343604-configure-dkim-and-spf.md)
- [Templates](https://support.overloop.com/en/articles/4769446-templates.md): Learn how to create and use email templates
- [Variables](https://support.overloop.com/en/articles/4131221-variables.md): Use a dynamic variable to personalise your emails
- [How to Insert Images in Your Emails](https://support.overloop.com/en/articles/3343569-how-to-insert-images-in-your-emails.md)
- [Previewing Emails](https://support.overloop.com/en/articles/3343613-previewing-emails.md): Send an email preview before starting the campaign
- [Adding Multiple Prospects to a Conversation](https://support.overloop.com/en/articles/5753574-adding-multiple-prospects-to-a-conversation.md): Learn how to add multiples prospects to a conversation
- [Emails Are Not Being Sent](https://support.overloop.com/en/articles/3343626-emails-are-not-being-sent.md): How to check why your emails are not sending out

## LinkedIn Outreach Automation

- [Connect and Disconnect a LinkedIn Account](https://support.overloop.com/en/articles/6151593-connect-and-disconnect-a-linkedin-account.md)
- [Which Actions Can I Automate on LinkedIn?](https://support.overloop.com/en/articles/6306729-which-actions-can-i-automate-on-linkedin.md)
- [Smart Limits for LinkedIn Actions](https://support.overloop.com/en/articles/6770159-smart-limits-for-linkedin-actions.md)
- [LinkedIn Account Protection](https://support.overloop.com/en/articles/6475059-linkedin-account-protection.md): Learn how Overloop protects your LinkedIn account
- [What To Do If Your LinkedIn Account Is Restricted](https://support.overloop.com/en/articles/6576573-what-to-do-if-your-linkedin-account-is-restricted.md)

## Email Finder

- [How We Find Email Addresses](https://support.overloop.com/en/articles/3343602-how-we-find-email-addresses.md): Learn how our system searches for your prospects' email addresses
- [Email Finder](https://support.overloop.com/en/articles/4396800-email-finder.md): How to use the Email Finder to search for your prospects' email addresses
- [Find Emails on LinkedIn with Chrome Extension](https://support.overloop.com/en/articles/3343507-find-emails-on-linkedin-with-chrome-extension.md): Find emails on LinkedIn or company websites
- [Extension Troubleshooting](https://support.overloop.com/en/articles/3343509-extension-troubleshooting.md): What do to if the extension disappeared from your browser or is not working

## Campaigns and Workflows

- [Create Your First Campaign \(Step-by-step Guide\)](https://support.overloop.com/en/articles/6145219-create-your-first-campaign-step-by-step-guide.md)
- [Multiple Senders in a Campaign](https://support.overloop.com/en/articles/7950733-multiple-senders-in-a-campaign.md)
- [Sending Time](https://support.overloop.com/en/articles/4228014-sending-time.md): Learn how to set the sending time and schedule your campaign
- [About Workflows](https://support.overloop.com/en/articles/4104056-about-workflows.md): Learn how to create custom workflows
- [Duplicate a Workflow or a Campaign](https://support.overloop.com/en/articles/6062307-duplicate-a-workflow-or-a-campaign.md): Make a copy of a workflow
- [Different Statuses of a Prospect in a Campaign/Workflow](https://support.overloop.com/en/articles/3343616-different-statuses-of-a-prospect-in-a-campaign-workflow.md): Understand where the prospects are in a campaign or workflow
- [Adding New Steps to an Active Workflow or Campaign](https://support.overloop.com/en/articles/3343546-adding-new-steps-to-an-active-workflow-or-campaign.md)
- [Update Steps in an Active Workflow or Campaign](https://support.overloop.com/en/articles/4228125-update-steps-in-an-active-workflow-or-campaign.md)
- [Personalize Your Campaign Emails with Manual Review](https://support.overloop.com/en/articles/8657102-personalize-your-campaign-emails-with-manual-review.md)
- [Add Prospects, Organizations, or Deals to Campaigns and Workflows](https://support.overloop.com/en/articles/4103826-add-prospects-organizations-or-deals-to-campaigns-and-workflows.md): Learn how to add prospects, organizations, and deals into a workflow
- [Start a Workflow Later \(Schedule\)](https://support.overloop.com/en/articles/3343516-start-a-workflow-later-schedule.md)
- [Re-enroll Prospects in Workflows](https://support.overloop.com/en/articles/4592594-re-enroll-prospects-in-workflows.md): Let prospects go through the same workflows again
- [Remove Prospects, Organizations, and Deals from Workflows](https://support.overloop.com/en/articles/3343563-remove-prospects-organizations-and-deals-from-workflows.md): Define when your prospects exit a workflow
- [Delay](https://support.overloop.com/en/articles/4107665-delay.md): Learn how to add a delay between the steps of your workflow
- [Conditions](https://support.overloop.com/en/articles/4107669-conditions.md): Split the workflow into two paths, based on the conditions
- [Review Queue](https://support.overloop.com/en/articles/4107696-review-queue.md): Hold the prospects in a workflow for a manual review
- [Custom Notifications via Workflows and Campaigns](https://support.overloop.com/en/articles/6172596-custom-notifications-via-workflows-and-campaigns.md)
- [Update Fields](https://support.overloop.com/en/articles/4112252-update-fields.md): Update info or move prospects to a new list automatically
- [Prospects in Error in a Campaign or Workflow](https://support.overloop.com/en/articles/4423195-prospects-in-error-in-a-campaign-or-workflow.md): Troubleshooting prospects in error in workflows

## Contacts and Organizations

- [About Prospect](https://support.overloop.com/en/articles/5367479-about-prospect.md)
- [About Organizations](https://support.overloop.com/en/articles/4570699-about-organizations.md)
- [Tasks](https://support.overloop.com/en/articles/4592430-tasks.md): Learn how tasks bring value to your campaigns and how to set them up
- [About Attachments](https://support.overloop.com/en/articles/4910930-about-attachments.md)
- [Notes](https://support.overloop.com/en/articles/3655098-notes.md): Create notes and mention your team members to share info
- [About Prospects & Organizations Lists](https://support.overloop.com/en/articles/3343612-about-prospects-organizations-lists.md)
- [I Can't Find My Lists and Segments](https://support.overloop.com/en/articles/5772760-i-can-t-find-my-lists-and-segments.md)
- [Filters](https://support.overloop.com/en/articles/4501456-filters.md)
- [Categories of Filters](https://support.overloop.com/en/articles/4825951-categories-of-filters.md)
- [Segments](https://support.overloop.com/en/articles/3343541-segments.md): Create dynamic segments to manage your prospects
- [Exclusion List](https://support.overloop.com/en/articles/3343564-exclusion-list.md): Learn how to blacklist prospects' email addresses, domains, and LinkedIn URLs
- [Import](https://support.overloop.com/en/articles/3343529-import.md): Import your prospects, organizations, and deals
- [Export Prospects](https://support.overloop.com/en/articles/3343519-export-prospects.md)
- [I see weird symbols when opening a CSV Export File in Microsoft Excel 2007](https://support.overloop.com/en/articles/3343526-i-see-weird-symbols-when-opening-a-csv-export-file-in-microsoft-excel-2007.md)

## Deals and Pipelines

- [About Deals, Stages, and Pipelines](https://support.overloop.com/en/articles/4786794-about-deals-stages-and-pipelines.md): Manage and track your sales processes
- [Create a Pipeline](https://support.overloop.com/en/articles/4783292-create-a-pipeline.md): Learn how to create a new Pipeline
- [Edit Pipelines and Stages](https://support.overloop.com/en/articles/4791062-edit-pipelines-and-stages.md): Change the settings of a pipelines and create new stages
- [How to Create a Deal](https://support.overloop.com/en/articles/4772628-how-to-create-a-deal.md)
- [Move a Deal from a Stage to Another](https://support.overloop.com/en/articles/4785116-move-a-deal-from-a-stage-to-another.md)
- [About the Deals Forecast](https://support.overloop.com/en/articles/4795826-about-the-deals-forecast.md): Learn how to predict your revenue
- [Deal Rotting](https://support.overloop.com/en/articles/4791362-deal-rotting.md): Notice deals that stay in the same stage for too long
- [Currencies in Reports and Deals Forecast](https://support.overloop.com/en/articles/4799064-currencies-in-reports-and-deals-forecast.md): How we calculate the revenue in different currencies

## Report and Stats

- [A/B Testing in Campaigns](https://support.overloop.com/en/articles/3343605-a-b-testing-in-campaigns.md)
- [How to Track my Results in Overloop?](https://support.overloop.com/en/articles/3343567-how-to-track-my-results-in-overloop.md)
- [Open Tracking](https://support.overloop.com/en/articles/3343576-open-tracking.md): How to view the prospects who opened your emails
- [My Opens Are Not Being Tracked](https://support.overloop.com/en/articles/3343571-my-opens-are-not-being-tracked.md)
- [Click Tracking](https://support.overloop.com/en/articles/3343580-click-tracking.md): How to view the prospects who clicked links in your emails
- [Reply Tracking](https://support.overloop.com/en/articles/4692985-reply-tracking.md): How to view the prospects who replied to your emails
- [Page Visit Tracking](https://support.overloop.com/en/articles/3343579-page-visit-tracking.md)
- [Increase the Page Visit Rate on your Website to Get More Sales](https://support.overloop.com/en/articles/5333101-increase-the-page-visit-rate-on-your-website-to-get-more-sales.md)

## Settings

- [Reset Password](https://support.overloop.com/en/articles/5742609-reset-password.md)
- [Notifications](https://support.overloop.com/en/articles/5540885-notifications.md)
- [Configure My Time Zone](https://support.overloop.com/en/articles/3343597-configure-my-time-zone.md)
- [Manage Users in Your Account](https://support.overloop.com/en/articles/3343591-manage-users-in-your-account.md): Invite new team members or edit the existing users
- [Custom Fields](https://support.overloop.com/en/articles/3509660-custom-fields.md)
- [Email Accounts Settings](https://support.overloop.com/en/articles/5426635-email-accounts-settings.md): Connect your email account and set up your signature, daily sending limit, etc.
- [Mailbox Sync Options](https://support.overloop.com/en/articles/5680102-mailbox-sync-options.md): Choose which emails to sync with Overloop
- [Opt-Out Links](https://support.overloop.com/en/articles/3895504-opt-out-links.md): Allow your prospects to unsubscribe from your emails
- [BCC Address](https://support.overloop.com/en/articles/4396795-bcc-address.md)
- [Common Issues With Gmail/G Suite Addresses](https://support.overloop.com/en/articles/3349279-common-issues-with-gmail-g-suite-addresses.md)
- [Common Issues With Office 365 Addresses](https://support.overloop.com/en/articles/3365200-common-issues-with-office-365-addresses.md)
- [Common Issues With SMTP/IMAP Server](https://support.overloop.com/en/articles/3365228-common-issues-with-smtp-imap-server.md)
- [Where to Find Your SMTP and IMAP Settings](https://support.overloop.com/en/articles/3365232-where-to-find-your-smtp-and-imap-settings.md)
- [Using an Alias](https://support.overloop.com/en/articles/3343681-using-an-alias.md)

## Integrations

- [Aircall](https://support.overloop.com/en/articles/8886436-aircall.md): Streamline Your Sales Workflow with Aircall Integration in Overloop
- [Calendly](https://support.overloop.com/en/articles/6092078-calendly.md)
- [Slack](https://support.overloop.com/en/articles/3343551-slack.md): Send notifications to your Slack channels
- [Zapier](https://support.overloop.com/en/articles/3343554-zapier.md)
- [API](https://support.overloop.com/en/articles/4647511-api.md): How to find the API keys and the API documentation

## Billing and Invoices

- [Do You Have a Free Trial?](https://support.overloop.com/en/articles/3343530-do-you-have-a-free-trial.md)
- [Accepted Types of Payment](https://support.overloop.com/en/articles/3343522-accepted-types-of-payment.md)
- [How Do Credits Work?](https://support.overloop.com/en/articles/3343536-how-do-credits-work.md)
- [Where Can I Find My Invoices?](https://support.overloop.com/en/articles/3343527-where-can-i-find-my-invoices.md)
- [I Want to Modify My Subscription](https://support.overloop.com/en/articles/3343523-i-want-to-modify-my-subscription.md)
- [Add My VAT Number](https://support.overloop.com/en/articles/3343528-add-my-vat-number.md)
- [I Want to Cancel My Subscription](https://support.overloop.com/en/articles/3343520-i-want-to-cancel-my-subscription.md)
- [Refund Policy](https://support.overloop.com/en/articles/3343533-refund-policy.md)