Field mapping allows you to define how data matches between Overloop and the integrated app (Salesforce or Hubspot)
Some fields, such as a contact's email, their first and last name, are set to the corresponding field in the integrated app by default. However, all other contact fields can be matched to the relevant field of your choice.
Customizing the Field Mapping
Navigate to the Integrations marketplace and choose the needed CRM integration.
Go to the Field Mapping tab.
Map the fields according to your preferences
Save your settings.
To switch between the field mapping for different record types select the needed option from the drop-down.
Be careful when assigning fields to one another. Matching fields should be of the same type in Overloop and the integrated app: a date field should match a date field, a text field should be matched to a text field, etc.