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Extension Troubleshooting
Extension Troubleshooting

What do to if the extension disappeared from your browser or is not working

Vincenzo Ruggiero avatar
Written by Vincenzo Ruggiero
Updated over a year ago

Pin extension in your browser

If the Email Finder extension disappeared from your Chrome browser or you installed it but don't see it in the extensions panel, do the following:

  1. Click on the Extensions button in your browser.

  2. Pin the Overloop extension.

Clear cache and cookies

The Overloop Chrome extension uses 3rd-party cookies in your Google Chrome browser. If you experience any issues with the extension (can't log in, the page is not updated, blank extension page, etc.), the first thing to do is to clear the cache and cookies in your browser.

Here's how:

  1. In the Google Chrome browser, at the top right, click More (three dots).

  2. Click More tools > Clear browsing data.

  3. At the top, choose a time range. To delete everything, select All time.

  4. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

  5. Click Clear data.

Enable 3rd-party cookies in Google Chrome

3rd-party cookies may be blocked in your Google Chrome browser. Here are instructions on how to enable them:

  1. In Google Chrome browser, at the top right, click More and then Settings.

  2. Go to Privacy and Security section > Cookies and other site data.

  3. Uncheck the box next to Block third-party cookies.

Alternately, you can leave Block third-party cookies checked and add overloop.com and google.com in the exception list:

  1. [*.]google.com

  2. [*.]overloop.com

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